Help - my gift hasn't arrived when it should have.

We use a combination of Royal Mail and DPD Local Couriers to deliver all of gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. But .. we don't suppose you'd be looking at this page if you weren't concerned about your own delivery so here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. Depending on what you've purchased, the confirmation email may also contain a tracking link to our courier. From here you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at info@cadburygiftsdirect.co.uk or by phone on 0371 664 2373. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Cadbury Gifts Direct which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.