About Us

Cadbury Gifts Direct is operated under licence from Mondelēz International by Hemingways Marketing Services Ltd. Hemingways is a specialist e-commerce and distribution company based in Ripon in the north of England. It’s association with the Cadbury brand spans fifty years and this long-standing relationship has led to many exclusive innovations including the creation of Cadbury’s biggest chocolate selection box – the famous Giant Selection Box and the personalisation of sleeves for Dairy Milk and Milk Tray brands. Hemingways is also responsible for the Green & Black’s website (greenandblacks.co.uk) offering a range of indulgent, organic chocolate gifts for the consumer and corporate markets.

Both services are managed from a purpose-built, company-owned, warehouse complex which is accredited by the British Retail Consortium (BRC) and operate to a Grade A storage and distribution rating.

Alongside confectionery, Hemingways also works with over 50 of the biggest retailers to manage the online sale of gift cards and digital gifts as well as providing a range of technical solutions to the retail sector. The company employs over 120 permanent staff, celebrated its 100th trading year in 2019, and is proud of its long heritage as an independent, private business. You can find out more about Hemingways at www.hemingways.co.uk

Registered address:
Hemingway Marketing Services Limited
Metcalfe House
23H Kirkgate
Ripon
HG4 1PB

Registered Number:
453174

STANDARD DELIVERY

Delivered within 1-2 working days

Delivered Monday to Friday

(excluding Bank or Public Holidays)

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

Orders up to £10 £3.95
Orders over £10 £5.50

NEXT DAY DPD DELIVERY

Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)
Delivered Tuesday to Friday

(excluding Bank or Public Holidays)

Orders placed after 4pm Thursday or on a Saturday or Sunday will be delivered on the following Tuesday.

Not available for remote postcodes or to PO Boxes.

Next day
For order placed before 4pm
£6.50

SATURDAY & SUNDAY DELIVERY

Convenient Delivery at Weekends

Saturday and Sunday DPD Delivery is available to most UK Postcodes (excluding Northern Ireland, Highlands, Islands and remote postcodes). Weekend delivery is charged at £8.00

Available delivery options are calculated at the checkout when placing your order.

CLICK & COLLECT

COMING SOON

We know it can be frustrating when you’re not in to accept a delivery. Whilst our delivery partners always provide options to either re-deliver or pick up from a local Post Office we know that Click and Collect is an increasingly popular option.

We're working hard to introduce this to Cadbury Gifts Direct and soon you’ll be able to select a collection point close to you. We’ll update this page as soon as this service is available

INTERNATIONAL DELIVERY

SENDING A GIFT OUTSIDE OF THE UK?

Well who can blame you, the great taste of Cadbury chocolate has the power to transcend many borders and is enjoyed the world over.

All deliveries from Cadbury Gifts Direct and Cadbury Gifts Direct for Business start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.

REMOTE POSTCODES

Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days. An estimated delivery date will be given at checkout.

Whenever we spot postcodes in areas such as the Highlands and Islands of Scotland or Northern Ireland we always try and select the best delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.

RETURN POLICY

We hope that you will be pleased with your order. In the event that there is a problem with your order, including shortages, damages or your order being incorrect, please contact us as soon as possible and we will do our best to put things right. Replacements can only be made within 28 days of receipt of goods. In the event a replacement cannot be fulfilled, or at your option, it may be necessary for us to issue a refund. Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order. The refund will be made once the goods are returned.

Under the Consumer Protection Regulation you also have the right to cancel your contract and obtain a refund within 7 working days, beginning the day the goods are delivered to you. If you have paid delivery charges, these will also be refunded to you but if you only wish to return part of the order, then we are not obliged to reimburse delivery charges. You must take reasonable care of the goods whilst in your possession. In the event that the goods are not returned to us in fully resaleable condition, we reserve the right to refuse all or part of your refund on the order. You must inform us of cancellation of contract as soon as possible within the 7 working day period allowed.

Please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk if you need any further information or assistance.

Please note that Personalised Sleeves cannot be changed, modified or cancelled once the order is placed. In the event that you would like to cancel and return your personalised order, we will only be able to refund the sale value of the chocolate, provided that we are notified of your wish to cancel within 7 working days. This does not affect your statutory rights.

RETURNS PROCESS

Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. In the event of a problem with your order please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:

  • Your order number or billing address (including postcode)
  • The damaged items
  • Action you would like us to take, refund/replacement
  • Main reason for returning the item/items

Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Where’s My Parcel?

Help - my gift hasn't arrived when it should have.

We use a combination of Royal Mail and DPD Local Couriers to deliver all of gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. But .. we don't suppose you'd be looking at this page if you weren't concerned about your own delivery so here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. Depending on what you've purchased, the confirmation email may also contain a tracking link to our courier. From here you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at info@cadburygiftsdirect.co.uk or by phone on 0371 664 2373. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Cadbury Gifts Direct which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

 

At Cadbury Gifts Direct we try as hard as we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutrtional guides and dietry or allergy advice may occasionally change.

Why does Cadbury Gifts Direct Look so different?

Welcome to our fresh new website - we hope you like it. We've worked hard to create a site that is not only easy to use but one that allows you to fully explore the delicious Cadbury chocolate products we have on offer.

We're particularly proud of the enhanced personalisaton section where you can customise Dairy Milk and Milk Tray sleeves with the names and photos of loved ones, friends and colleagues.

Please take time to enjoy your visit to Cadbury Gifts Direct and if there's something you love; or maybe something you're less keen on, then we'd welcome your feedback.

We would love to help you if you need help or guidance on the new website, please call our customer solutions team on 0845 600 3113

What if I have a query or comment about Cadbury products or services, not supplied by Cadbury Gifts Direct?

If you have a question, comment or query concerning Cadbury products or services, not specifically connected with Cadbury Gifts Direct then please follow the following link to access the main Cadbury consumer feedback form or call the Cadbury Consumer relations helpline 0121 451 4444

How quickly will my goods be delivered?

NEXT DAY

You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

STANDARD DELIVERY

On all other orders you should allow between two and four working days for delivery although most orders arrive before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

FUTURE DELIVERIES

You may also choose to deliver on a specific date in the future. This can be really helpful when you want to be prepared inyour gift buying. It is particularly useful for Christmas, Birthdays and Easter. Just choose your specified date at the checkout. You will receive an order confirmation when you place the order and then a dispatch email the day it leaves the warehouse for your chosen date.

What is your Privacy Policy?

Cadbury Gifts Direct is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

1. THE INFORMATION WE COLLECT AND HOW WE USE IT

When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by mail, email or telephone to ask you for your feedback and comments on our products and services.

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. You can also unsubscribe from our contact list at any time by replying to a marketing email with the word "unsubscribe" in the subject line, by emailing info@cadburygiftsdirect.co.uk or by calling us on 0845 600 3113

2. OUR USE OF COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

Some of these cookies are essential for you to use cadburygiftsdirect.co.uk To order products on our website you will need to have cookies enabled.

Three types of cookies may be used during your visit to cadburygiftsdirect.co.uk

Cadbury Gifts Direct session cookies that are deleted after each visit

Cadbury Gifts Direct persistent cookies are not deleted after each visit

Third party cookies that are used by our partners, for example, to help us measure the visitors

3. HOW WE PROTECT YOUR INFORMATION

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. We also keep your information confidential. The internal procedures of Cadbury Gifts Direct cover the storage, access and disclosure of your information.

4. SALE OF BUSINESS

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. UPDATING YOUR DETAILS

If any of the information that you have provided to us changes, for example if you change your email address or name, please login to your account. If you wish to cancel your registration, please send an email to info@cadburygiftsdirect.co.uk, or by sending a letter to Cadbury Gifts Direct, 2 Green Lane, Barker Business Park, Melmerby, Ripon, HG4 5NB

6. YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. HOW TO CONTACT CADBURY GIFTS DIRECT

We welcome your views about our website and our Security and Privacy Privacy Policy. If you would like to contact us with any queries or comments please send an email by clicking here.

How can I buy a gift card for Cadbury Gifts Direct?

THE GIFT OF CHOICE

Give the gift of choice with a Cadbury Gifts Direct e-Gift card.

Perfect for those last-minute presents, the Cadbury Gifts Direct e-Gift card can be used to buy anything on the site, including delivery. The person receiving the card will enjoy choosing from our extensive range of terrific gifts and can have them delivered to the door next day.

You can choose your own e-Gift card value from £10 upwards. Once purchased, Cadbury Gifts Direct e-Gift card codes are valid for 3 years.

EASY TO BUY, EASY TO SPEND

To purchase an e-Gift card, simply click here. Fill in the details, including the email address you'd like the e-Gift card sent to and add the card to your basket and checkout. Your intended recipient will receive the email within a few minutes of your order being completed.

Coronavirus (COVID-19) Updates

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.

Deliveries

Our delivery partners have implemented some changed procedures;

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)

Contact free delivery: For the moment, you will not be asked to sign for your Cadbury Gifts Direct delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfillment Warehouse

Cadbury Gifts Direct operates from a food-grade warehouse operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors are screening team members daily. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances.

How much does delivery cost?

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods bought is over £10 then the delivery charge is £5.50 in the UK. Delivery oversees cost depends on where you would like to send - just choose the country in the drop-down at the checkout and it will indicate the cost. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT/BST) which costs £6.50 (UK mainland only). For Highlands & Islands, Northern Ireland and Channel Islands and expedited service is available and an estimated delivery date will be notified at checkout). Please note we do not deliver on Sundays or English public holidays, and Scottish public holidays in the case of deliveries made in Scotland.

Do I have to register my details before viewing this site?

No, the only time we need to take details from our customers is when they actually make a purchase, ie when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register. However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our chocolate chunks.

How do I search for the most appropriate Cadbury chocolate gift?

WE HAVE WHAT YOU NEED!

You'll be pleased to know there's lots of ways to search for the perfect gift on Cadbury Gifts Direct.

Use the navigation at the top of the screen to filter products by Occasion, Type, Brand, Recipient or Price.

Alternatively you can look for inspiration by viewing the full chocolate gift range or choose ' Shop by Product Type' where you can sift our range by gift type - such as Chocolate Hampers or Chocolate and Beer gifts for instance.

You can also hunt for gifts in our Seasonal Category or by searching on brand - super if you're passionate about Crunchie or Dairy Milk and want to get to those products quickly.

And if you still can't find an appropriate gift then you should try our 'Create your own bespoke hamper' area. This allows you to customise your own chocolate gift combination and save it as a unique product to you.

How can I pay for my chocolate gifts?

PAYMENT TYPES

The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.

Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online. However, if you would prefer not to send your payment details over the Internet you can pay over the phone on the Cadbury Gifts Direct order phone. Call 0845 600 3113 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

What will appear on my credit/debit card statement?

BANK STATEMENT

Thank you for ordering from Cadbury Gifts Direct. If you have paid using a credit or debit card, 'Cadbury Gifts Direct' will be shown on your bank or credit card statement.

If I order several weeks in advance when does my credit/debit card get charged?

The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order.

How will I know when my order has been processed?

PLACING AN ORDER

As soon as you place your order you will receive an email from Cadbury Gifts Direct informing you that your order has been received and is being processed. This email will contain your order summary and order number.

Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0371 664 2373 Mon-Fri 9-5pm, Sat 9-12pm

Payment is taken automatically at the time of purchase by Cadbury Gifts Direct.

Your credit/debit card statement will read Cadbury Gifts Direct.

Orders are subject to acceptance. We reserve the right to decline any order without providing explanation.

Cadbury will not be given access to your credit/debit card details.

How do I spend my Cadbury Gifts Direct gift card?

So you have a Cadbury Gifts Direct e-Gift card code - lucky you!

Simply browse the website and add the items you'd like to buy to your basket and go to 'checkout' as normal. On the right hand side of the checkout page (or beneath the checkout summary if you're using a mobile device).

You can choose your own e-Gift card value from £10 upwards. Once purchased, Cadbury Gifts Direct e-Gift card codes are valid for 3 years.

EASY TO BUY, EASY TO SPEND

To purchase an e-Gift card, simply click here. Fill in the details, including the email address you'd like the e-Gift card sent to and add the card to your basket and checkout. Your intended recipient will receive the email within a few minutes of your order being completed.

COVID-19 RESPONSE AND UPDATES

At Cadbury Gifts Direct we recognise that that there's a lot on everyone's mind just now. We also know that being able to send a gift to a loved one at home, or a friend you've not seen for a while, is as important as ever. That's why we've continued to maintain our normal service throughout the year, making sure we are keeping our people continually safe whilst ensuring our service continues normally.

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.

Daily Order Limit

At busy periods, Cadbury Gifts Direct has implemented a daily limit on orders in order to keep our team safe and provide you with a good, reliable service. When the order limit has been reached the basket will no longer appear and the buy button will not be active. During these times you will be free to browse the site and return at a less-busy time. During periods of exceptional activity Cadbury Gifts Direct has also introduced an online queuing system to moderate the number of people visiting the site at any one time. This is ensure that the website continues to perform quickly and provides the best possible experience for our customers. We appreciate your understanding and continued support.

Deliveries

Our delivery partners have implemented some changed procedures;

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)

Contact free delivery: For the moment, you will not be asked to sign for your Cadbury Gifts Direct delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfilment Warehouse

Cadbury Gifts Direct operates from a highly accredited storage and distribution warehousing operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors screen team members daily including daily temperature checks of all staff and visitors; social distancing measures; use of PPE; continuous access to hand sanitisers and other personal cleaning materials; screen dividers and enhance cleaning protocols. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances

We continue to monitor best advice and guidance received from government and public health boards.

IF YOU WOULD LIKE MORE SUPPORT FROM CADBURY GIFT DIRECT PLEASE