COVID-19 RESPONSE AND UPDATES
At Cadbury Gifts Direct we recognise that that there's a lot on everyone's mind just now.
Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.
Daily Order Limit
In order to keep our team safe and give you a good service Cadbury Gifts Direct has implemented a daily limit on orders. When the order limit has been reached the basket will no longer appear and the buy button will not be active. You are free to browse the site and re-visit tomorrow. Cadbury Gifts Direct has a great range of Easter eggs and chocolate hampers which can still be delivered in time for Easter. We appreciate your understanding and continued support.
Our delivery partners have implemented some changed procedures;
The Royal Mail has issued the following statement on the safety of receiving parcels;
"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".
(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)
Contact free delivery: For the moment, you will not be asked to sign for your Cadbury Gifts Direct delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.
DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.
Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.
Our Fulfillment Warehouse
Cadbury Gifts Direct operates from a food-grade warehouse operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.
Our supervisors are screening team members daily. Our staff team are sent home and receive paid leave if they have any suspected symptoms.
Team members that do not need to be present on site are working remotely as a precautionary measure.
All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances
We will keep you updated with any changes to our service in the coming days.