• Order before 4pm for Next Day Delivery
  • Shop Our Christmas Sale
  • Order before 4pm for Next Day Delivery
  • Shop Our Christmas Sale

Delivery

STANDARD DELIVERY

Delivered within 1-2 working days
Delivered Monday to Friday

(excluding Bank or Public Holidays)

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

  • Orders up to £10 £3.95
  • Orders over £10 £5.50

NEXT DAY DPD DELIVERY

Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)
Delivered Tuesday to Friday

(excluding Bank or Public Holidays)

Orders placed after 4pm Thursday or on a Saturday or Sunday will be delivered on the following Tuesday.

Not available for remote postcodes or to PO Boxes.

  • Next day £6.50
    For order placed before 4pm

SATURDAY & SUNDAY DELIVERY

Convenient Delivery at Weekends

Saturday and Sunday DPD Delivery is available to most UK Postcodes (excluding Northern Ireland, Highlands, Islands and remote postcodes). Weekend delivery is charged at £8.00

Available delivery options are calculated at the checkout when placing your order.

CLICK & COLLECT

COMING SOON

We know it can be frustrating when you’re not in to accept a delivery. Whilst our delivery partners always provide options to either re-deliver or pick up from a local Post Office we know that Click and Collect is an increasingly popular option.

We're working hard to introduce this to Cadbury Gifts Direct and soon you’ll be able to select a collection point close to you. We’ll update this page as soon as this service is available.

INTERNATIONAL DELIVERY

SENDING A GIFT OUTSIDE OF THE UK?

Well who can blame you, the great taste of Cadbury chocolate has the power to transcend many borders and is enjoyed the world over.

All deliveries from Cadbury Gifts Direct and Cadbury Gifts Direct for Business start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.

REMOTE POSTCODES

Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days. An estimated delivery date will be given at checkout.

Whenever we spot postcodes in areas such as the Highlands and Islands of Scotland or Northern Ireland we always try and select the best delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.

Returns & Refunds

RETURN POLICY

We hope that you will be pleased with your order. In the event that there is a problem with your order, including shortages, damages or your order being incorrect, please contact us as soon as possible and we will do our best to put things right. Replacements can only be made within 28 days of receipt of goods. In the event a replacement cannot be fulfilled, or at your option, it may be necessary for us to issue a refund. Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order. The refund will be made once the goods are returned.

Under the Consumer Protection Regulation you also have the right to cancel your contract and obtain a refund within 7 working days, beginning the day the goods are delivered to you. If you have paid delivery charges, these will also be refunded to you but if you only wish to return part of the order, then we are not obliged to reimburse delivery charges. You must take reasonable care of the goods whilst in your possession. In the event that the goods are not returned to us in fully resaleable condition, we reserve the right to refuse all or part of your refund on the order. You must inform us of cancellation of contract as soon as possible within the 7 working day period allowed.

Please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk if you need any further information or assistance.

Please note that Personalised Sleeves cannot be changed, modified or cancelled once the order is placed. In the event that you would like to cancel and return your personalised order, we will only be able to refund the sale value of the chocolate, provided that we are notified of your wish to cancel within 7 working days. This does not affect your statutory rights.

RETURNS PROCESS

Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. In the event of a problem with your order please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:

  • Your order number or billing address (including postcode)
  • The damaged items
  • Action you would like us to take, refund/replacement
  • Main reason for returning the item/items

Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Where’s My Parcel?

Where’s My Parcel?

Help - my gift hasn't arrived when it should have.

We use a combination of Royal Mail and DPD Local Couriers to deliver all of gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. But .. we don't suppose you'd be looking at this page if you weren't concerned about your own delivery so here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. Depending on what you've purchased, the confirmation email may also contain a tracking link to our courier. From here you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at info@cadburygiftsdirect.co.uk or by phone on 0371 664 2373. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Cadbury Gifts Direct which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

 

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