Delivered within 1-2 working daysDelivered Monday to Friday
(excluding Bank or Public Holidays)
Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.
Orders up to £10 £3.95
Orders over £10 £5.50
Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)Delivered Tuesday to Friday
(excluding Bank or Public Holidays)
Orders placed after 4pm Thursday or on a Saturday or Sunday will be delivered on the following Tuesday.
Not available for remote postcodes or to PO Boxes.
Next day £6.50For order placed before 4pm
Saturday and Sunday DPD Delivery is available to most UK Postcodes (excluding Northern Ireland, Highlands, Islands and remote postcodes). Weekend delivery is charged at £8.00
Available delivery options are calculated at the checkout when placing your order.
We know it can be frustrating when you’re not in to accept a delivery. Whilst our delivery partners always provide options to either re-deliver or pick up from a local Post Office we know that Click and Collect is an increasingly popular option.
We're working hard to introduce this to Cadbury Gifts Direct and soon you’ll be able to select a collection point close to you. We’ll update this page as soon as this service is available.
Well who can blame you, the great taste of Cadbury chocolate has the power to transcend many borders and is enjoyed the world over.
All deliveries from Cadbury Gifts Direct and Cadbury Gifts Direct for Business start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.
Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days.
Whenever we spot postcodes in remote and far-off areas such as the Highlands and Islands of Scotland or Northern Ireland we always try and select the best possible delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.
We offer international delivery on telephone orders. To place your order please contact our customer services team on 0845 600 3113.
International delivery charges apply along with extended delivery times. In addition, local restrictions may apply. If your gift weighs more than 5kg’s and is delivered to an address outside of the EU, it may be subject to local custom charges or additional delivery charges. Should this be the case, a member of our team will contact you before the order is accepted and despatched from our warehouse.
Cadbury Gifts Direct is unable to take responsibility for the actions of local customs; courier or postal systems operating in the country of destination; nor changes in temperature during transit which may have a detrimental effect on the gift being transported. Consequently, Cadbury Gifts Direct is unable to accept liability if your order is delayed or damaged during delivery and by placing your order, you accept that local customs may also levy additional local taxes.
|Country||Transit Time (Days)||Customs Charge||ONLINE Charge|
|Republic of Ireland||2-3||-||£12.75|
|Australia||4-7||-||£varies on items ordered - see checkout page for quote|
|New Zealand||4-7||-||£varies on items ordered - see checkout page for quote|
We’ll try our very best to arrange international deliveries for all orders. However please be aware that different delivery charges apply along with extended delivery times. In addition, local restrictions may apply. If your gift weighs more than 5kg’s and is delivered to an address outside of the EU, it may be subject to local custom charges or additional delivery charges. Should this be the case, a member of our team will contact you before the order is accepted and despatched from our warehouse.
Returns & Refunds
We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.
Under the Consumer Protection Regulation you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. You must inform us of cancellation of contract.
Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.
Cadbury Gifts Direct is unable to amend, modify or cancel personalised orders once placed.
If you would like to return personalised items we are only able to refund the value of the goods excluding any personalised sleeve. This does not affect your statutory rights.
Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:
- Your order number or billing address (including postcode)
- The damaged items
- Action you would like us to take, refund/replacement
- Main reason for returning the item/items
Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.
Where’s My Parcel?
Where’s My Parcel?
Help - my gift hasn't arrived when it should have.
We use a combination of Royal Mail and DPD Local Couriers to deliver all of gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. But .. we don't suppose you'd be looking at this page if you weren't concerned about your own delivery so here's what we can do to help.
Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. Depending on what you've purchased, the confirmation email may also contain a tracking link to our courier. From here you'll be able to track the progress of your order and retrieve information about its whereabouts.
If you order confirmation doesn't contain a tracking link then you can contact us by email at email@example.com or by phone on 0371 664 2373. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.
For information, we don't list products on Cadbury Gifts Direct which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.