If you have a question, comment or query concerning Cadbury products or services, not specifically connected with Cadbury Gifts Direct then please follow the following link to access the main Cadbury consumer feedback form or call the Cadbury Consumer relations helpline 0121 451 4444

NEXT DAY

You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

STANDARD DELIVERY

On all other orders you should allow between two and four working days for delivery although most orders arrive before this. We do not deliver on a Saturday or Sunday on standrad delivery. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

FUTURE DELIVERIES

You may also choose to deliver on a specific date in the future. This can be really helpful when you want to be prepared inyour gift buying. It is particularly useful for Christmas, Birthdays and Easter. Just choose your specified date at the checkout. You will receive an order confirmation when you place the order and then a dispatch email the day it leaves the warehouse for your chosen date.

Cadbury Gifts Direct is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

1. THE INFORMATION WE COLLECT AND HOW WE USE IT

When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by mail, email or telephone to ask you for your feedback and comments on our products and services.

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. You can also unsubscribe from our contact list at any time by replying to a marketing email with the word "unsubscribe" in the subject line, by emailing info@cadburygiftsdirect.co.uk or by calling us on 0845 600 3113

2. OUR USE OF COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

Some of these cookies are essential for you to use cadburygiftsdirect.co.uk To order products on our website you will need to have cookies enabled.

Three types of cookies may be used during your visit to cadburygiftsdirect.co.uk

Cadbury Gifts Direct session cookies that are deleted after each visit

Cadbury Gifts Direct persistent cookies are not deleted after each visit

Third party cookies that are used by our partners, for example, to help us measure the visitors

3. HOW WE PROTECT YOUR INFORMATION

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. We also keep your information confidential. The internal procedures of Cadbury Gifts Direct cover the storage, access and disclosure of your information.

4. SALE OF BUSINESS

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. UPDATING YOUR DETAILS

If any of the information that you have provided to us changes, for example if you change your email address or name, please login to your account. If you wish to cancel your registration, please send an email to info@cadburygiftsdirect.co.uk, or by sending a letter to Cadbury Gifts Direct, 2 Green Lane, Barker Business Park, Melmerby, Ripon, HG4 5NB

6. YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. HOW TO CONTACT CADBURY GIFTS DIRECT

We welcome your views about our website and our Security and Privacy Privacy Policy. If you would like to contact us with any queries or comments please send an email to info@cadburygiftsdirect.co.uk.

THE GIFT OF CHOICE

Give the gift of choice with a Cadbury Gifts Direct e-Gift card.

Perfect for those last-minute presents, the Cadbury Gifts Direct e-Gift card can be used to buy anything on the site, including delivery. The person receiving the card will enjoy choosing from our extensive range of terrific gifts and can have them delivered to the door next day.

You can choose your own e-Gift card value from £10 upwards. Once purchased, Cadbury Gifts Direct e-Gift card codes are valid for 3 years.

EASY TO BUY, EASY TO SPEND

To purchase an e-Gift card, simply click here. Fill in the details, including the email address you'd like the e-Gift card sent to and add the card to your basket and checkout. Your intended recipient will receive the email within a few minutes of your order being completed.

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.

Deliveries

Our delivery partners have implemented some changed procedures;

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)

Contact free delivery: For the moment, you will not be asked to sign for your Cadbury Gifts Direct delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfillment Warehouse

Cadbury Gifts Direct operates from a food-grade warehouse operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors are screening team members daily. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances.

All products shown on our site are subject to availability. If the product you have ordered is not available, we may substitute your product for a substantially similar product of equal or higher value. Of course, if time allows we will attempt to contact you in relation to the proposed substitution, but as the majority of orders are time critical, we may not have time to get in touch with you. However, if the main characteristics of the goods are different to the goods ordered, we will give you the option to reconfirm or cancel your order.
If we are unable to supply you with a product because of an error in the price on our site, we will inform you of this by email and we will not process your order.
The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.99. If the total price of goods bought is over £10 then the delivery charge is £5.95 in the UK. Delivery oversees cost depends on where you would like to send - just choose the country in the drop-down at the checkout and it will indicate the cost. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT/BST) which costs £6.95 (UK mainland only). For Highlands & Islands, Northern Ireland and Channel Islands and expedited service is available and an estimated delivery date will be notified at checkout). Please note we do not deliver on English public holidays, and Scottish public holidays in the case of deliveries made in Scotland.

No, the only time we need to take details from our customers is when they actually make a purchase, ie when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register. However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our chocolate chunks.

WE HAVE WHAT YOU NEED!

You'll be pleased to know there's lots of ways to search for the perfect gift on Cadbury Gifts Direct.

Use the navigation at the top of the screen to filter products by Occasion, Type, Brand, Recipient or Price.

Alternatively you can look for inspiration by viewing the full chocolate gift range or choose ' Shop by Product Type' where you can sift our range by gift type - such as Chocolate Hampers or Chocolate and Beer gifts for instance.

You can also hunt for gifts in our Seasonal Category or by searching on brand - super if you're passionate about Crunchie or Dairy Milk and want to get to those products quickly.

And if you still can't find an appropriate gift then you should try our 'Create your own bespoke hamper' area. This allows you to customise your own chocolate gift combination and save it as a unique product to you.

PAYMENT TYPES

The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.

Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online. However, if you would prefer not to send your payment details over the Internet you can pay over the phone on the Cadbury Gifts Direct order phone. Call 0845 600 3113 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

BANK STATEMENT

Thank you for ordering from Cadbury Gifts Direct. If you have paid using a credit or debit card, 'Cadbury Gifts Direct' will be shown on your bank or credit card statement.

The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order.

PLACING AN ORDER

As soon as you place your order you will receive an email from Cadbury Gifts Direct informing you that your order has been received and is being processed. This email will contain your order summary and order number.

Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0371 664 2373 Mon-Fri 9-5pm, Sat 9-12pm

Payment is taken automatically at the time of purchase by Cadbury Gifts Direct.

Your credit/debit card statement will read Cadbury Gifts Direct.

Orders are subject to acceptance. We reserve the right to decline any order without providing explanation.

Cadbury will not be given access to your credit/debit card details.

So you have a Cadbury Gifts Direct e-Gift card code - lucky you!

Simply browse the website and add the items you'd like to buy to your basket and go to 'checkout' as normal. On the right hand side of the checkout page (or beneath the checkout summary if you're using a mobile device).

You can choose your own e-Gift card value from £10 upwards. Once purchased, Cadbury Gifts Direct e-Gift card codes are valid for 3 years.

EASY TO BUY, EASY TO SPEND

To purchase an e-Gift card, simply click here. Fill in the details, including the email address you'd like the e-Gift card sent to and add the card to your basket and checkout. Your intended recipient will receive the email within a few minutes of your order being completed.