What if I have a
query or comment about Cadbury products or services, other than
Cadbury Gifts Direct?
If you have a question, comment or query concerning Cadbury
products or services, not specifically concerned with Cadbury
Gifts Direct then please follow the following link to access the
main Cadbury
consumer feedback form
Can anyone use this site?
Anyone can use this site to send gifts but delivery is only to UK
addresses, the Channel Islands and British Forces Post Offices (BFPO) addresses. Gifts
containing alcohol cannot be bought by any person under the age
of 18 years old; and cannot be sent to anyone younger than 18
years. Gifts containing alcohol are clearly labelled in the
product description. We reserve the right to decline an order for
gifts containing alcohol if we believe the person ordering or
receiving the gift is below 18 years of age.
How much does
delivery cost ?
Our standard delivery charges are calculated at checkout and are
based on the overall cost of your purchase. If the total price of
the goods you have bought is £10 or below then delivery is
charged at £3.95. If the total price of goods brought is over
£10 then the delivery charge is £5.50. At checkout you will be
given the option to upgrade to a next day delivery (available on orders placed Monday to Thursday before 3pm GMT) which costs £6.50 (UK mainland only excluding Highlands&Islands).
Do I have to
register my details before viewing this site?
No, the only time we need to take details from our customers is
when they actually become customers, ie when they pass through
our checkout. If you merely want to browse our range or use some
of the site's features like the 'diary reminder service' then you
do not need to register. Once you are registered you will be able
to use our 'Fast Track' ordering system on subsequent visits.
How do I search for
the most appropriate gift?
The simplest way to search for gifts on Cadbury Gifts Direct is
to view the full range. This displays all the lines available at
that time in price order. Two search functions are also
available, allowing you to hunt out gifts by price and also by
occasion. If you can't find an appropriate gift then you should
try our 'Pick&Mix' area. This allows you to customise your
own gift combination and save it as a unique product to you.
How can I pay for
my gifts?
The site accepts payment from all major credit/debit cards
including VISA, Mastercard, Maestro, Delta.
Our site is fully secure, using a Secure Trading server with
state of the art encryption and secure sockets layer (SSL)
technology. We do not store your credit/debit card details
online. However, if you would prefer not to send your payment
details over the Internet you can pay over the phone on the
Cadbury Gifts Direct order phone. Call 0845 600 3113
Monday to Friday 9.00 to 5.00pm. We also accept payment by
cheque. Please call the helpline for details of this payment
option.
What will appear on
my credit/debit card statement?
Your credit/debit card statement will read 'Cadbury Gifts Direct'
.
If I order several
weeks in advance when does my credit/debit card get charged?
The full cost of your gift plus delivery charge will be debited
from your card once you confirm your order.
How will I know
when my order is processed?
As soon as you place your order you will receive an email from
us, informing you that your order has been received and is being
processed. This email will contain your order summary and order
number. You can check the progress of your order at any time by
visiting the 'Check Order' page of our site.Two days before your
requested delivery date you will receive another email informing
you that your order has been despatched to your chosen recipient.
On some occasions we may be unable to proceed with an order. This
will be notified to you by email. If you feel that your order has
been unjustly failed, please place another order using a
different form of payment.
What if I've made a
mistake on my order?
If you have made a mistake on your order please ring our helpline
on 0845 600 3113 (Mon - Fri 9-5) and we will do our best to
correct it for you.
How quickly will my
goods be delivered ?
You can choose to have your goods delivered next
working day. Please note this service is only available on orders
placed before 3pm (GMT) Monday to Thursday and is applicable to UK mainland only (excluding Highlands&Islands). On all other orders you should allow
three working days although most orders are delivered before
this. At peak delivery times such as Christmas normal deliveries
may incur delays and we would advise that orders placed for
special occasions are made in good time.
What days can you
deliver on ?
Most deliveries are made Monday to Friday. No deliveries are made on
Sundays or Bank Holidays. Orders made over a weekend will be
processed on the Monday. Any orders placed over a weekend
requiring next day delivery will be despatched for delivery on
Tuesday.
Where can you
deliver to?
Gifts from Cadbury Gifts Direct can be sent to any UK address;
the Channel Islands and British Forces Post Office (BFPO) addresses. Please allow extra
delivery time when sending gifts to more remote parts of the UK and outside mainland UK,
for instance the Highlands and Islands of Scotland and Northern Ireland.
What happens if
there is no one in to receive the delivery?
Some of our lines are designed to fit through the letterbox and
in most instances these will be delivered whether or not someone
is at home. Where a gift cannot be delivered then these will be
returned to the local delivery depot - either a Royal Mail depot
or one operated by our couriers. In both instances a card will be
left at the recipient address notifying the occupier that a
delivery was attempted. Collection details and/or options for a
redelivery at a convenient other time will be provided on the
card. Gifts that cannot be delivered (incorrect addresses,
'gone-aways', no response from recipient following delivery
attempt etc) will be returned to our offices after two weeks. At
this point we will notify the sender that the gift has not been
delivered.
Why not send your gift to your recipient's place of work if you
think they might not be at home to receive their gift.
Do your products
contain nuts or traces of nuts?
Most of the confectionery items featured on this site could
contain nuts or traces of nuts. For a comprehensive list of
ingredients and details concerning the status of Cadbury products
(gluten, nut, wheat, Halal, Kosher etc) please use the
Nutri-Wizard
, an online searchable database of
cadbury products.
How should I store
my gift?
All products sold on Cadbury Gifts Direct contain Cadbury
confectionery. Your gift should be stored in cool, dry conditions
away from direct sunlight and strong odours. Some gifts contain
alcohol which should be stored away from children.
How does the diary
reminder service work?
This is a complimentary feature offered by Cadbury Gifts Direct.
Log on to the diary reminder service and leave reminders for all
the birthdays, anniversaries and special days you might otherwise
forget. Decide how soon before the day you'd like a reminder (5
or 10 days) and we'll send you an email at the appointed time.
How does the
address book work?
Once you have placed an order on Cadbury Gifts Direct you will be
given an account number. You can use this account number with
your email address to create your own address book in which you
can store as many addresses as you wish. You can edit your list
at any time and use it to 'Fast Track' the order process when
sending gifts.
How does the Pick&Mix feature work?
The Pick&Mix part of Cadbury Gifts Direct allows you to
pick exactly the gift you want. Start by selecting a Cadbury
confectionery line from the top section and then add any
combination of products from the following section. Once you've
created your selection this appears as a single 'Pick&Mix'
item in your basket. You can then multiply this item as many
times as you want. Delivery charges for Pick&Mix are £5.50
standard or £6.50 next day.
What is your
privacy policy?
See our 'privacy policy' section.
How do I apply for
a replacement?
If you need to contact
us to arrange a replacement please call our customer care line on
0845 6003113 (Mon - Fri 9:00am - 5:00pm), quoting the order
number displayed on the gift card. For full details see our
'replacements' section.
What are your terms
and conditions?
See our Terms and Conditions section
Can I order larger
amounts of chocolate?
We are always pleased to hear from companies and organisations
requiring larger amounts of chocolate. Please see our
corporate ordering page
.
How can I contact
you?
Contact us by using the form in our contact section or phone us
on 0845 600 3113. Our postal address is: Cadbury Gifts Direct, 9
Barugh Close, Barker Business Park, Melmerby, Ripon. North
Yorkshire. HG4 5NB