What if I have a query or comment about Cadbury products or services, not supplied by Cadbury Gifts Direct?
If you have a question, comment or query concerning Cadbury products or services, not specifically connected with Cadbury Gifts Direct then please follow the following link to access the main Cadbury consumer feedback form or call the Cadbury Consumer relations helpline 0800 818181
Can anyone use this site?
Anyone can use this site to send Cadbury chocolate gifts but delivery is only to UK addresses, the Channel Islands and selected British Forces Post Offices (BFPO) addresses. Gifts containing alcohol cannot be bought by any person under the age of 18 years old; and cannot be sent to anyone younger than 18 years. Gifts containing alcohol are clearly labelled in the product description. We reserve the right to decline an order for gifts containing alcohol if we believe the person ordering or receiving the gift is below 18 years of age.
How much does delivery cost?
Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods brought is over £10 then the delivery charge is £5.50. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 3pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Please note we do not deliver on a Saturday or Sunday.
Do I have to register my details before viewing this site?
No, the only time we need to take details from our customers is when they actually make a purchase, ie when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features like the 'diary reminder service' then you do not need to register. However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits.
How do I search for the most appropriate Cadbury chocolate gift?
The simplest way to search for gifts on Cadbury Gifts Direct is to view the full chocolate gift range. This displays all the lines available at that time in price order. Two search functions are also available, allowing you to hunt out gifts by price and also by occasion. If you can't find an appropriate gift then you should try our 'Pick&Mix' area. This allows you to customise your own chocolate gift combination and save it as a unique product to you.
How can I pay for my chocolate gifts?
The site accepts payment from all major credit/debit cards including VISA, Mastercard, Maestro,Switch, Delta. Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online. However, if you would prefer not to send your payment details over the Internet you can pay over the phone on the Cadbury Gifts Direct order phone. Call 0845 600 3113 Monday to Friday 9.00 to 5.00pm. We also accept payment by cheque. Please call the helpline for details of this payment option.
What will appear on my credit/debit card statement?
Your credit/debit card statement will read 'Cadbury Gifts Direct' .
If I order several weeks in advance when does my credit/debit card get charged?
The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your order.
How will I know when my order is processed?
As soon as you place your order you will receive an email from Cadbury Gifts Direct, informing you that your order has been received and is being processed. This email will contain your order summary and order number. You can check the progress of your order at any time by visiting the 'Check my Order' page of our site. Shortly before your requested delivery date you will receive another email informing you that your order has been despatched to your chosen recipient. On some occasions we may be unable to proceed with an order. This will be notified to you by email. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline
What if I've made a mistake on my order?
If you have made a mistake on your order please ring our helpline on 0845 600 3113 (Mon - Fri 9-5) or email email@example.com and we will do our best to correct it for you.
How quickly will my goods be delivered?
You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands). On all other orders you should allow three to five working days although most orders are delivered before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.
What days can you deliver on?
Most Cadbury Gifts Direct deliveries are made Monday to Friday. No deliveries are made on a Saturday, Sunday or Bank Holidays. Orders made over a weekend will be processed on the Monday. Any orders placed over a weekend requiring next day delivery will be despatched for delivery on Tuesday.
Where can you deliver to?
Gifts from Cadbury Gifts Direct can be sent to any UK address; the Channel Islands and selected British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands & Islands of Scotland and Northern Ireland.
What happens if there is no one in to receive the delivery?
Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Cadbury gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered. Why not send your Cadbury chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.
Do your products contain nuts or traces of nuts?
Most of the confectionery items featured on this site could contain nuts or traces of nuts. For a comprehensive list of ingredients and details concerning the status of Cadbury products (gluten, nut, wheat, Halal, Kosher etc) please use the Nutri-Wizard, an online searchable database of Cadbury products.
How should I store my gift?
All products sold on Cadbury Gifts Direct contain Cadbury confectionery. Your gift should be stored in cool, dry conditions away from direct sunlight and strong odours. Some gifts contain alcohol which should be stored away from children.
How does the diary reminder service work?
This is a complimentary feature offered by Cadbury Gifts Direct. Log on to the diary reminder service and leave reminders for all the birthdays, anniversaries and special days you might otherwise forget. Decide how soon before the day you'd like a reminder (5 or 10 days) and we'll send you an email at the appointed time.
How does the address book work?
Once you have placed an order on Cadbury Gifts Direct an account will be created for you. You can use this account with your email address to create your own address book in which you can store as many addresses as you wish. You can edit your list at any time and use it to 'Fast Track' the order process when sending chocolate gifts.
How does the Pick & Mix feature work?
The chocolate gift Pick&Mix section of Cadbury Gifts Direct allows you to pick exactly the gift you want. Start by selecting a Cadbury chocolate product from the top section and then add any combination of products from the following section. Once you've created your selection this appears as a single 'Pick&Mix' item in your basket. You can then multiply this item as many times as you want. Delivery charges for Pick&Mix are £3.95 for orders of £10 and below and £5.50 for orders over £10 on a standard service or £6.50 next day service
How do I apply for a replacement?
Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement. If you need to contact us to arrange a replacement please call our customer care line on 0845 6003113 (Mon - Fri 9:00am - 5:00pm), quoting the order number displayed on the gift card. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to Cadbury Gifts Direct at: Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB. In all instances we will notify the sender that a refund is being made.
What are your terms and conditions?
See our Terms and Conditions section
Can I order larger amounts of chocolate?
We are always pleased to hear from companies and organisations requiring larger amounts of chocolate. For more information on corporate chocolate gifts, please see our corporate ordering page .
How can I contact you?
Contact us by using the form in our contact section or phone us on 0845 600 3113. Our postal address is: Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB.