How much does delivery cost?
Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods brought is over £10 then the delivery charge is £5.50. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 3pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Please note we do not deliver on a Saturday or Sunday.
How quickly will my goods be delivered?
You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands). On all other orders you should allow three to five working days although most orders are delivered before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time. Please note that if you have ordered a personalised Cadbury chocolate product or a gift which includes flowers as well as a standard product or hamper you will receive two seperate deliveries. The Cadbury personalised chocolate product or gift with flowers will be delivered seperately but most likely on the same day as your Cadbury chocolate hamper.
What days can you deliver on?
Most Cadbury Gifts Direct deliveries are made Monday to Friday. No deliveries are made on a Saturday, Sunday or Bank Holidays. Orders made over a weekend will be processed on the Monday. Any orders placed over a weekend requiring next day delivery will be despatched for delivery on Tuesday.
Where can you deliver to?
Gifts from Cadbury Gifts Direct can be sent to any UK address; the Channel Islands and selected British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands & Islands of Scotland and Northern Ireland.
What happens if there is no one in to receive the delivery?
Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Cadbury gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered. Why not send your Cadbury chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.
How can I contact you?
Contact us by using the form in our contact section or phone us on 0845 600 3113. Our postal address is: Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB.